Refund Policy

Last updated: August 15, 2024

1. Overview

At zenowls.com, we strive to ensure customer satisfaction with our penetration testing services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Service Not Delivered: If we fail to deliver the agreed-upon services as specified in the contract or service agreement.
• Technical Issues: If significant technical issues arise during the penetration testing that prevent us from completing the service as expected.
• Agreement Cancellation: If the service agreement is cancelled before the commencement of the testing, and a refund is requested within 14 days of cancellation.

3. Non-Refundable Conditions

Refunds will not be provided in the following cases:

• Completed Services: Once the penetration testing has been completed and the final report has been delivered.
• Service Dissatisfaction: If the issue is related to dissatisfaction with the service provided, rather than a failure to deliver or technical issues.
• Contractual Obligations: If the refund request is made outside the terms and conditions of the service agreement or after the 14-day cancellation period.

4. Refund Request Process

To request a refund, please follow these steps:

• Contact Us: Send a written request to support@zenowls.com detailing the reason for the refund request.
• Provide Documentation: Include any relevant documentation or evidence supporting your request, such as correspondence or screenshots of issues encountered.
• Review Process: We will review your request and provide a response within 14 business days. If your request is approved, the refund will be processed according to the original payment method.

5. Refund Processing Time

Refunds, once approved, will be processed within 14 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any modifications indicates your acceptance of the revised policy.

7. Contact Us

If you have any questions or need further information regarding our Refund Policy, please contact us at:

Email: support@zenowls.com

Address: 183/6, KEEZHALLUR, EDAYANNUR PO, Edayannur, Thalassery, Kannur- 670595, Kerala